Grievance Procedures – Manager Guide (UK)
Receive, investigate and resolve grievances fairly — follow the Acas Code, avoid the constructive dismissal trap that process failures cause.
Instant download after purchase. Editable Word document + printable PDF.
What's inside
- Full grievance process from acknowledgement letter through to outcome and appeal
- Acas Code snapshot (and the 25% compensation uplift risk for getting it wrong)
- How to acknowledge, investigate and decide without breaching trust and confidence
- Statutory right to be accompanied — how to handle it without procedural failure
- Equality lens — why penalising a genuine grievance is victimisation under the Equality Act 2010
- The constructive dismissal trap explained — and how good process keeps you out of it
- Investigation report, outcome letter and appeal-rights wording
Who it's for
Written for line managers, HR leads and business owners in UK SMEs who receive grievances and need to resolve them fairly without an HR department on speed-dial.
How it works with your policies
This guide is designed to sit alongside our Disciplinary, Grievance & Dignity Pack. Already have the pack? This guide shows your managers how to put those policies into practice.
Don't have it yet? The guide works standalone too – but pairing it with the policy pack gives your business complete coverage.
View Disciplinary, Grievance & Dignity PackSave with the full Manager Guide Toolkit – all five guides for £149 + VAT(Coming soon)